The product & the work
- Selected hardware, version, material and finish.
- Vehicle, original equipment and fitting requirements.
- Supplied contents, accessories and instructions.
- Who carries out installation or configuration, if required.
The complete picture.
Before you commit.
The exact part, how it reaches you and what happens around the fitting all belong in the same decision. Here is what to keep with your request.
YOUR SAVED SELECTIONA basket is
A basket is
the starting point.
Add the upgrades you want and the vehicle details you know. You can review quantities and save delivery details without creating an account.
The catalogue is currently at the specification and fitment-review stage. Saving a basket or delivery address does not place an order, reserve stock or take payment. Online payment is unavailable until the required product and delivery details are in place.
Review your basket →BEFORE AN ORDER
Keep one complete specification.
Use the exact item and vehicle, rather than an image or model name alone, when reviewing the proposed supply.
The total & the timing
- Product total, delivery cost and applicable taxes or other charges.
- Availability and the estimated delivery arrangement.
- Dispatch origin and any charges payable on delivery.
- The applicable returns, warranty and support information in writing.
WHEN THE ITEM ARRIVESCheck the detail.
Check the detail.
Keep the records.
Compare the item and supplied contents with the agreed specification. Keep the packaging, order information and product-specific instructions while you review it.
If an item looks damaged, incomplete or different from the agreed version, record the issue with clear photographs and contact POISD. with the reference. Establish the next step before fitting or altering a part you are uncertain about.
Contact product support ↗RETURNS & PRODUCT SUPPORTUse the terms
Use the terms
for the exact item.
Return arrangements, any warranty and the support process must be clear for the selected product before an order. This page does not establish a product-specific returns window, warranty period or dispatch promise.
For a return or product question, include the reference, item and reason for the request. Establish the appropriate return destination and procedure before sending an item.
For STRAKE wheels, follow the specification and enquiry route on STRAKE’s separate site.
Explore STRAKE designs ↗BEFORE YOU CHOOSE
Before and after the request.
Does saving a basket place an order?
No. Your saved choices and delivery details help prepare the request. An order is not placed and no payment is taken by saving them.
Where is my delivery price?
Delivery must be established for the actual parts and destination. An unavailable delivery charge is not a free-delivery offer. Review it as part of the complete total before payment.
Can I book fitting as soon as I save the part?
First establish the selected hardware, availability, delivery timing and fitting requirements. A saved request does not reserve stock or establish a dispatch date.
How do I follow up?
Use your on-screen enquiry reference and identify the part and vehicle. For an item already supplied, keep the order information, product details and photographs of the issue together.
KEEP THE DETAILS TOGETHEROne car.
One car.
One clear request.
Have a part in mind? Keep it in your basket, add the setup you know and use the fitment request for the next check.